You may have noticed that we’re talking a lot about customer experience lately, and whenever we mention technical documentation or customer support content we use the term structured content. And it’s true. We’re 100% focused on helping companies figure out how to deliver a better experience to their customers. However, we haven’t forgotten about DITA.
We know that with great structure comes great possibilities, and that DITA provides some of the best structure possible. It’s why we continue to base our SDL Knowledge Center features on the DITA standard, and it’s why we continue to offer educational materials like our introductory eBook and podcast series. Together, they provide you with a great overview of the business benefits and how to get started.
The podcasts cover a wide range of topics:
• Getting motivated to adopt DITA
• Topic-based content vs. book-based content
• Compliance and process
• Developing a plan
• Content re-use and localization cost savings
• Component content management
And the eBook contains a lot of great links to even more useful resources. So if you’re curious about DITA and looking for a place to start, look no further. Or if you just want to freshen up on some of the main benefits of structured content (there, I went and did it again!), I mean DITA, then I hope you will find this content useful.