When we formed our COVID-19 Crisis Committee in early January, we learned a lot about transitioning office workers to their homes in our Asia Pacific Region. With a Herculean effort, our IT department worked to ensure we had limited productivity loss. Our biggest learnings were that fully-functioning technology was table stakes and that leaders played a pivotal role in making the transition as smooth as possible by staying in tune with their teams—appreciating the challenges this change would bring, and taking time to check in and recalibrate the way work was done.
“When the crisis first began here, I had to consciously slow down my pace and really take the time to listen to the concerns of my team. In the beginning, we met twice per day, and shifted the focus of our calls. I had to let go of my agenda for a time while people talked through how to get set up at home—some were working with extended family in a small space… After a week, we began meeting once per week, the focus shifted back to the work and we talked about how we could begin to work differently and still achieve our goals.”—Christy Ma, RVP, APAC Sales